Welcome to December Wardrobe.

You agree to use December Wardrobe website only for purposes that are permitted by these Terms & Conditions. Please kindly take some time to read the Terms & Conditions prior to using the site (decemberwardrobe.com). Your use of the site understood & agreed to abide to these T&C. 

December Wardrobe reserves the right to amend the terms and conditions from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at decemberwardrobemy@gmail.com.

 

GENERAL

  • Our working days are Mondays to Fridays, excluding weekends and public holidays.
  • For all sales enquiry, kindly email us at decemberwardrobemy@gmail.com with your order number.
  • All transactions (payment verifications) will be attended to within 1-2 working days.
  • Please refrain from sending us multiple email or message within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you ASAP.

  

PURCHASE

  • Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out. December Wardrobe will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed. 
  • Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
  • Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
  • We only accept Payment via QR PAY and BANK TRANSFER. For more information on payment, please refer to payment policy.
  • All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
  • December Wardrobe reserves the right to accept or reject any order(s) without prior notice for reasons such as:

* Product ordered is no longer available in stock

* Payment is not completed and notified to us within 24 hours from the issue of the order invoice

* We are unable to obtain authorisation of payment and / or if we suspect any fraudulent activity


  • Please note, all orders placed cannot be cancel and not refundable or exchangeable.

   

DELIVERY

  • Orders will be shipped out within 2-4 working days unless otherwise stated.
  • Mailing days include weekdays only, excluding weekends and public holidays.
  • All orders are shipped out according to order number, no combined order is allowed.
  • All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
  • Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
  • For more information on shipping, please refer to HERE .

 

DISCOUNT CODES/ VOUCHERS

  • If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
  • Discount codes may or may not come with an expiry date. This will be informed accordingly. 
  • Discount codes are strictly non-extensible.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • Please note, each order may not be applied 2 promo at the same time. 

 

MEASUREMENTS / REPRESENTATION OF ITEMS

We try our best to provide accurate information in our product description for the purchase through website. However, we do not warrant that product description or other content on the website are accurate or error free.

  • Please note that measurements may vary 1-3cm due to mass produced. In such cases, it will not be considered a defect and no exchanged will be carried out.
  • Product might vary slightly from the pictures due to studio lighting conditions, or variances on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange due to such reason will be rejected.
  • For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
  • Minor variation (loose thread, slight dotted stains etc) which are not obvious and doesn’t affect the overall appearance of the item will not be considered a defect.

 

RETURNS & EXCHANGE

  • Please note, there is no refund, return or exchange.
  • For damage item, we only refund in credit term when the item is no longer available. No cash refund(s) are allowed. Returns are applicable on regular priced orders only. 
  • All Item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact)
  • We DO NOT accept return in-store, if personally return in store, the return will no longer accept for return. 
  • Sale section are strictly non-returnable.
  • For hygienic purposes, accessories, lingerie products are non-returnable.
  • All items must be shipped back within 5 working days ( MALAYSIA ) from the date received.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 
  • For more information on return and exchange policy, please refer to HERE.